Chatbot for WhatsApp has started to be widely used by many businesses. Of course, this cannot be separated from the convenience that is obtained from using chatbots for WhatsApp. Chatbot itself helps businesses a lot in handling and responding to consumer questions.
WhatsApp itself is currently one of the most widely used platforms. Moreover, its users are arguably one of the most in the world. The existence of a chatbot for WhatsApp will certainly be very helpful for business people. Read this article to find out what it means and what are the benefits for your business.
It is common knowledge that most people in Indonesia use WhatsApp as their main communication channel. You can see how many people in Indonesia use WhatsApp for various purposes. Starting from casual communication, to work matters.
So it's only natural that WhatsApp Business appears to provide a variety of selling platforms for sellers. This is of course also welcomed by the sellers. With so many WhatsApp users, the visible potential is quite large. Moreover, the reach of WhatsApp is also quite wide. It allows you to reach customers who are not within your reach.
In addition, WhatsApp also tends to be easy to use. Existing features can be said to be quite easy to operate. Moreover, the use of WhatsApp business itself is also free without any fees. The new WhatsApp Business will incur costs if you decide to use the WhatsApp Business API.
Chatbot itself is a computer program that is intended to be a simulation of human conversation via text. In short, a chatbot is a virtual conversation that is answered by a robot. Usually, this feature is owned by a business to answer and serve consumer questions.
Even though this job sounds easy and can be done by humans, it turns out that many challenges must be faced. For a large business, you could face thousands of inquiries from people. Not to mention that you always have to consistently act professionally with customers.
Maybe you can anticipate this if you are a large company that has a lot of resources. But not so for developing brands. They use chatbots to help them serve customers and answer questions.
For a business, customers are important. Therefore, all businesses should treat their customers well. Starting from answering questions, and responding well, to fulfilling consumer requests. The following are the advantages of using a chatbot for WhatsApp
Because apart from new customers, customer retention is just as important. If a customer has a good shopping experience at your store, it will increase customer loyalty. This will certainly give you a slight advantage over your competitors.
This is a brief explanation of the chatbot for WhatsApp and what advantages it can provide for your business. Whether you use a chatbot or not, you must continue to provide the best service for consumers. A product with good quality will not last long if consumers do not have a pleasant experience.
There are many things you can do to improve customer satisfaction and experience. By increasing these two things, indirectly you can also increase sales. Therefore, you also need to pay attention to aspects of customers.
You can use Chatbot for WhatsApp yourself by using the WhatsApp Business API first. Apart from that, you can also use other services for customers such as chatbots and customer care. You can see the information on these three features on Kokatto!