We've scaled our revenue 7.5x within 3 years.
Grew sales by optimizing response time through CS monitoring tools."
Learn More
Danan Soemakno — Owner
Snappy is digital printing company— has 60 branches and claims to serve nearly 2 million customers annually.
Known for offering a wide range of services including digital printing, offset printing, photocopying, design, and document solutions.
How can we solve their challenge?
The Problem
We find it hard to monitor the quality and response time of our customer services and there is also concern about fraud possibility.
Kokatto Solution
With our multiple users feature, Snapy can easily monitor all chatrooms and track how each team member responds to customers.
Our MIS dashboard also provides response time metrics per agent, helping teams ensure timely and consistent customer service.
As a results
Better chats, quicker turnarounds, and yes—sales that keep climbing.
650%
Increase in sales after streamlining communication with our services.
3x
Faster replies—cutting response time from 15 minutes to just 5.
We use this feature in our business
Wise Answer, Happier Customer.
No more struggling with responses! AI helps generate relevant replies, but you stay in control by reviewing and refining the message before sending it—while a chatbot builder takes care of repetitive questions.
Make AI your Partner Now!
Advanced Dashboard with Analytics – Turn Data into Action!
No more guesswork! AI analyzes trends, pinpoints challenges, and delivers clear action plans to enhance your business success.
Analyze Your Business, Now!"Kokatto truly helped us speed up customer communications. Their team is responsive, flexible, and always ready to support our needs."
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