Snapy Logo

We've scaled our revenue 7.5x within 3 years.

Grew sales by optimizing response time through CS monitoring tools."

Learn More
Snapy Store
Snapy Owner

Danan Soemakno — Owner

Snappy is digital printing company— has 60 branches and claims to serve nearly 2 million customers annually.

Known for offering a wide range of services including digital printing, offset printing, photocopying, design, and document solutions.

How can we solve their challenge?

The Problem

We find it hard to monitor the quality and response time of our customer services and there is also concern about fraud possibility.

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Kokatto Solution

With our multiple users feature, Snapy can easily monitor all chatrooms and track how each team member responds to customers.

Our MIS dashboard also provides response time metrics per agent, helping teams ensure timely and consistent customer service.

As a results

Better chats, quicker turnarounds, and yes—sales that keep climbing.

Growth Arrows

650%

Increase in sales after streamlining communication with our services.

Growth Arrows

3x

Faster replies—cutting response time from 15 minutes to just 5.

We use this feature in our business

Wise Answer, Happier Customer.

No more struggling with responses! AI helps generate relevant replies, but you stay in control by reviewing and refining the message before sending it—while a chatbot builder takes care of repetitive questions.

Make AI your Partner Now!
Kokatto Dashboard Interface
Analytics Dashboard

Advanced Dashboard with Analytics – Turn Data into Action!

No more guesswork! AI analyzes trends, pinpoints challenges, and delivers clear action plans to enhance your business success.

Analyze Your Business, Now!

"Kokatto truly helped us speed up customer communications. Their team is responsive, flexible, and always ready to support our needs."

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Tell us your challenge, and we'll tailor a Kokatto free trial to fit your business needs.

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