Integrated WhatsApp with internal systems through Kokatto
Enterprise, resulting in:
1) +19.7% increase in customer contact volume
2) From 4 minutes to 30 seconds for logging customer interactions
3) First response time dropped from 5 minutes to just 1 minute "
Known for providing a wide range of services including fiber optic internet, data center, IPTV, and cloud computing solutions for both residential and enterprise clients.
Biznet wanted to expand customer communication via WhatsApp but needed a solution that could seamlessly integrate with internal systems. Their existing setup made it time-consuming for agents to log interactions and respond promptly—resulting in inefficiencies and slower service times.
Using Kokatto Enterprise, Biznet was able to:
Integrate WhatsApp directly into internal systems, ensuring smooth workflows for customer support.
Reduce customer interaction logging time from 4 minutes to just 30 seconds.
Improve first response time by 80%, from 5 minutes to 1 minute.
Handle +19.7% growth in customer contact volume without additional strain on the team.
The Kokatto platform enabled real-time visibility and speed, helping Biznet deliver faster, more consistent customer experiences.
Better chats, quicker responses, and yes—service performance that keeps improving.
Increase in customer contact volume after WhatsApp was integrated into Biznet's system.
Reduced customer interaction logging time from 4 minutes to just 30 seconds.
First response time improved from 5 minutes to only 1 minute.
No more switching between tools. With Kokatto Enterprise, Biznet seamlessly connects WhatsApp to internal systems—making every customer interaction faster, more accurate, and fully traceable. The result? Happier customers and more productive teams.
Start Streamlining Your Support Now!No more blind spots! With Kokatto’s MIS Dashboard, Biznet can monitor response times per agent, track performance in real time, and ensure consistent customer experience across teams.
Monitor Smarter, Perform Better“Thanks to Kokatto, we experienced a +19.7% growth in customer contact volume, while our response time improved by over 80%. The team is responsive, reliable, and always willing to adapt to our internal systems.”
Tell us your challenge, and we'll tailor a Kokatto free trial to fit your business needs.